Terms and Conditions for HeatherVale Cleaners
Welcome to HeatherVale Cleaners. These Terms and Conditions govern your use of our services, including professional dry cleaning, garment alteration and repair, stain removal, eco-friendly fabric cleaning, leather and suede care, and wedding dress preservation. By engaging our services, you agree to these terms in full. Please read them carefully.
1. Service Agreement
HeatherVale Cleaners ("we", "us", or "our") agrees to provide dry cleaning and textile care services as requested by the customer. Our services are performed with professional care and attention to detail, utilising industry-standard practices and appropriate cleaning agents.
While we strive for the highest quality results, we cannot guarantee the complete removal of all stains or the restoration of garments to their original condition, especially for items with pre-existing damage, delicate fabrics, or difficult stains.
2. Garment Care and Responsibility
-
Customers are responsible for checking garments for personal belongings (e.g., in pockets) before submission. We are not responsible for items left in garments.
-
We inspect all garments prior to cleaning for obvious damage, care labels, and existing conditions. However, we cannot be held responsible for latent defects or weaknesses in fabrics that may become apparent during the cleaning process.
-
While we adhere to care label instructions, customers acknowledge that professional cleaning involves a certain degree of risk to delicate or improperly labelled items. Customers bear the risk for items that do not have appropriate care labels, or for which the care label instructions could result in damage.
-
For leather and suede care, please note that variations in colour and texture may occur due to the nature of the material and the cleaning process.
-
Wedding dress preservation services involve specialized cleaning and boxing. We guarantee the garment will be cleaned and packaged to industry standards, but cannot guarantee indefinite preservation against natural degradation or unforeseen environmental factors.
3. Pricing and Payment
Prices for our services are displayed at our premises or provided upon request. Payment is due upon collection of your cleaned items, unless otherwise agreed.
We reserve the right to amend our pricing without prior notice, but any changes will not affect orders already placed.
4. Collection and Unclaimed Items
Customers will be provided with an estimated collection time. While we endeavour to meet these timings, they are estimates and not guarantees.
Items must be collected within three (3) months of the date they were dropped off for service. After three months, unclaimed items may be donated to charity or disposed of responsibly without further notice.
Proof of ownership (e.g., a collection ticket or valid identification) may be required for collection.
5. Complaints and Disputes
In the unlikely event of a complaint regarding our services, please notify us within 48 hours of collection. We will investigate the matter promptly and endeavour to resolve any issues fairly.
Any compensation for damaged or lost items will be limited to fair market value, taking into account the age, condition, and depreciation of the item, and not its replacement value, up to a maximum amount determined by our internal policy.
All claims must be accompanied by the original receipt for the service.
6. Limitation of Liability
HeatherVale Cleaners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use, or alteration of your transmissions or content.
Our total liability for any claim arising out of or in connection with these services shall not exceed the amount paid by you for the specific service in question.
7. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Changes to These Terms
We reserve the right to modify or replace these Terms at any time. We will indicate that changes have been made by updating the date at the top of these Terms or by providing notice within our premises. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.
9. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
HeatherVale Cleaners
2847 Roseberry Lane
Suite 3A
Manchester, Greater Manchester
M14 5RT
United Kingdom